Refund, Return, and Cancellation Policy
Last Updated: 1/22/26 Business Entity: The Play
1. General Terms and Acceptance By purchasing a membership, event ticket, or merchandise from The Play (“we,” “us,” or “our”), you (“the Customer,” “Member,” or “User”) explicitly agree to the terms outlined in this Refund, Return, and Cancellation Policy.
You acknowledge that The Play offers adult-oriented community events and digital access. By transacting with us, you certify that you are at least 21 years of age. You agree that you have read our descriptions of services and products and understand the nature of the content and events provided.
2. Subscription Membership Policy (TPN Members) “The Play Network” (TPN) subscriptions provide access to our private community (e.g., Discord) and exclusive member benefits.
Automatic Renewal: By purchasing a TPN Membership, you agree that your subscription will automatically renew at the end of each billing cycle (monthly or annually) until you cancel.
Cancellation Procedure: You may cancel your subscription at any time through your Account Dashboard. To avoid being charged for the next billing cycle, you must cancel at least 24 hours prior to your renewal date.
No Proration or Partial Refunds: If you cancel your subscription, your access will remain active until the end of the current paid billing period. We do not offer refunds or credits for partial months or unused time once a billing charge has been processed.
Free Trials (If Applicable): If you sign up for a free trial, it will automatically convert to a paid subscription at the end of the trial period unless cancelled 24 hours prior to the conversion date. It is the user’s responsibility to manage their trial period.
3. Event Ticket Refund & Non-Transferability Policy
This section applies to all Private (Members-only) and Public events hosted by The Play. Due to the limited capacity of our events, safety vetting requirements, and venue costs, our policy is strict.
A. Refund Eligibility Window (14 Days) You are eligible for a full refund if the request is submitted at least 14 days prior to the scheduled event start time. This 14-day window applies to all purchasers, including General Admission and TPN Members.
B. Strict “No Exceptions” Policy for Late Cancellations – Except for the TPN Member Rollover privilege outlined in Section 3.D below, any cancellation request received after the 14-day window is Final Sale.
We do not offer refunds, credits, or rollovers for illness, positive COVID-19 status, medical emergencies, travel delays, work conflicts, or any other personal circumstances that prevent you from attending.
By purchasing a ticket, you assume the risk that personal conflicts may arise.
C. Non-Transferability of Tickets To ensure the safety and security of our community, all tickets are Non-Transferable.
ID Verification: The name on the ticket must match the government-issued photo ID presented at the door.
No Resale/Gifting: You may not sell, trade, or gift your ticket to another individual.
Consequence: If a ticket is presented by anyone other than the original purchaser (or the designated guest named at checkout), entry will be denied, and the ticket will be voided without refund.
D. TPN Member Annual Rollover Privilege (Date Transfer)
As an exclusive benefit, active TPN Members are entitled to one (1) ticket rollover per 12-month period to accommodate unforeseen schedule changes.
Eligibility: You must be an active TPN Member in good standing at the time of the request.
Notice Period: The rollover request must be submitted via email to Concierge@theplay.la at least [48] hours before the scheduled event start time. Requests made after the event has started will not be honored.
Redemption Window: The credit from the rolled-over ticket must be applied to a new event occurring within 6 months of the original event date. If unused after 6 months, the credit expires.
Price Differences: If the new event ticket is more expensive, the Member must pay the difference. If the new event is less expensive, the difference is forfeited (no partial refunds).
Restriction: This privilege applies to transferring the date of attendance only. Tickets remain Non-Transferable to other persons as per Section 3.C.
E. Right of Refusal and Code of Conduct The Play prioritizes the safety and consent of our community above all else.
Ejection for Violation: If you are removed from an event or denied entry for violating our Code of Conduct, Consent Policy, dress code, or for behavior deemed unsafe or harassing by our staff, you forfeit your right to a refund.
Service Not Received Disputes: You explicitly agree that being removed for a conduct violation constitutes a full delivery of service (maintenance of a safe environment) and does not qualify as “Services Not Received” for chargeback purposes.
F. Event Cancellation by The Play In the unlikely event that we must cancel an event entirely, all ticket holders will receive a full refund to their original method of payment.
4. Merchandise and Clothing Return Policy Return Window: Physical merchandise (clothing, accessories) may be returned within 14 days of delivery.
Condition: Items must be unworn, unwashed, and in their original condition with tags attached.
Hygiene Clause: For hygiene reasons, intimacy-related products or intimate apparel (underwear, swimwear, bodysuits) are Final Sale and cannot be returned or exchanged unless defective.
Customer pays the cost of return shipping.
5. Chargeback and Dispute Policy (“Friendly Fraud”) We take chargeback fraud seriously. “Friendly Fraud” (where a customer disputes a legitimate charge) damages our standing with payment processors and threatens the existence of our community.
Mandatory Support Contact: If you do not recognize a charge or have an issue with a purchase, you must contact Concierge@theplay.la immediately to resolve the issue.
Consequences of Fraud: If you file a dispute or chargeback with your bank for a valid transaction (including cases of “Buyer’s Remorse” or because a spouse/partner questioned the charge) without first contacting us:
Your TPN Membership and access to all digital platforms will be immediately and permanently revoked.
You will be permanently banned from all future events hosted by The Play.
We will submit all evidence of your IP address, purchase history, and acceptance of these terms to your bank and payment processor to contest the dispute.
6. Billing Descriptor To protect your privacy and ensure you recognize the transaction, charges on your bank statement will appear as:
TPN*TPlayLA
Please note this descriptor to prevent accidental disputes.
Contact Us For all cancellation requests, refund inquiries, or billing questions, please contact our support team directly:
Email: Concierge@theplay.la
Phone: (323) 510-1256
Response Time: We aim to respond to all inquiries within 48 hours.